FAQ

Frequently Ask Questions

All users have the option to track their orders by contacting us on the provided contact number.

In the unlikely event that an order gets lost during transit, we wait for 10 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

Currently we deliver to every corner of the world. If there is no courier service available in your area/country we apologize for the inconvenience caused.

Yes, you can order for something to be delivered in Pakistan as long as you provide a valid shipping address within Pakistan.

There are no shipping/ delivery charges within Karachi. However delivery beyond Karachi will cost you standard delivery charges as per your product weight

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 3-5 working days of you placing the order. For international orders it will take about 12-15 working days

Yes, you can send any of the products available on www.storejee.com as gifts to your loved ones along with a personalized message.

Our courier partner will leave a message and will try to deliver it later. Please coordinate the order and delivery such that the recipient is available to accept the delivery at the provided address.

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for the refund. Please refer to our for details.

Please note that you have to call us on +923352399558 or write to [email protected] within 48 hours of receipt of the damaged product to report the incident. Kindly note that at the time of reporting the incident, you will be required to furnish your invoice details.

Currently we have various courier partners for delivery of the product.

Due to unforeseen circumstances, it might happen that your delivery might get delayed. We will inform you about the same and make sure that the product is shipped at the earliest. However, you can call us on  +923352399558 or write to [email protected] for any assistance.